Refund policy

  • We want you to be completely satisfied with your purchase. If you are not happy with your order, please read our return and refund guidelines below.

    1. Returns

    • Returns are accepted within 14 days of receiving your order.

    • Items must be returned in their original condition, unused, and with all packaging intact.

    • Personalized or final sale items cannot be returned.

    2. Return Process

    • To initiate a return, contact us at:

    • We will provide you with instructions for returning your item.

    • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

    3. Refunds

    • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

    • Approved refunds will be processed within 7–10 business days to your original payment method.

    • Shipping costs are non-refundable, except in cases where the return is due to our error.

    4. Exchanges

    • If you would like to exchange an item, please follow the return process and place a new order for the desired item.

    5. Damaged or Defective Items

    • If you receive a defective or damaged product, contact us immediately at support@noveum.nl or +31 681759498.

    • We will provide a replacement or full refund, including shipping costs.

    6. Contact Us
    For any questions regarding returns or refunds: