Shipping Policy

Shipping Policy – NOVEUM

1. Shipping Costs & Delivery Options

  • Shipping costs: The shipping fee is displayed during checkout. Costs may vary depending on the package weight, chosen shipping method, and delivery destination.

  • Free shipping: During certain promotions or above a specified order amount, we may offer free worldwide shipping. If applicable, this will be clearly stated on our website or during checkout.

  • Shipping partners: We ship with trusted international carriers such as DHL, UPS, or PostNL (for EU orders). The carrier may vary depending on the order and destination.

2. Delivery Times

  • Processing time: Orders are usually processed and shipped within 1–2 business days, unless otherwise stated on the product page or in the confirmation email.

  • Estimated delivery times:

    • European Union: 3–7 business days after shipment

     

  • Pre-orders or custom items: For made-to-order or pre-order products, longer delivery times may apply. In such cases, the expected timeframe will be stated on the product page.

3. Delivery Process

  • Delivery address: Orders are shipped to the address provided during checkout. Please ensure your details are correct; incorrect or incomplete addresses may cause delays or lost packages.

  • Receiving the package: If no one is available at the address, the courier may attempt delivery to a neighbor or leave instructions for rescheduling or pickup at a local service point.

  • Pickup points: Some carriers allow delivery directly to a local pickup location, which you can select during checkout.

4. Damage or Loss

  • Damaged package: Please inspect your order upon delivery. If the package is visibly damaged, report it to the courier immediately and contact us at support@noveum.nl.

  • Missing or delayed orders: If your order does not arrive within the estimated timeframe, contact us. We will coordinate with the carrier to locate your package and provide an appropriate solution.

5. Contact & Complaints

  • Customer service: For questions regarding your order or delivery, email us at support@noveum.nl.

  • Complaints: If you have a complaint about our shipping service, you may submit it in writing or by email. We will respond within 3 business days.

6. Changes

We reserve the right to amend or supplement this Shipping Policy. Any changes will be published on our website.

This Shipping Policy was last updated on 28-01-2025.