Return Policy – NOVEUM

At NOVEUM, we want you to feel confident with every purchase. While all our products are designed to last a lifetime, we understand you may occasionally reconsider. That’s why we offer a 30-day return window — under the conditions below.

1. Conditions for Returns

• Items must be unused, unworn, and in original packaging.

• Returns are only accepted if the security seal, tags, or hygiene packaging are fully intact.

• Personalized, custom-made, or engraved products cannot be returned.

• Normal wear and tear, scratches, or damage caused by misuse are not eligible for return.

2. How to Initiate a Return

Contact us at support@noveum.nl within 30 days of receiving your order. Please include your order number, name, and reason for return. We will then provide the return instructions.

3. Costs of Return Shipping

Return shipping costs are the responsibility of the customer, unless we delivered the wrong item or the product was defective upon arrival.

4. Refunds

• Approved returns will be refunded within 14 days after we have received and inspected the product.

• Refunds are processed via the original payment method.

• Shipping costs (if paid) are non-refundable.

5. Exclusions

We are unable to accept returns for:

• Custom or personalized items.

• Earrings, piercings, or products that have been worn, due to hygiene reasons.

• Products purchased during final sale or clearance promotions.

6. Questions or Complaints

If you have any questions about your return, contact us at support@noveum.nl. We aim to resolve all issues quickly and fairly.