Privacy Policy

Privacy Policy – NOVEUM

1. Introduction

Welcome to NOVEUM (“we” or “us”). This Privacy Policy explains which personal data we collect, why we collect it, how we protect it, and what rights you have regarding your personal data.

2. Personal Data We Collect

We may process the following personal data when you visit our website or use our services:

  • Contact details: name, email address, phone number, address.

  • Account details: username, encrypted password, order history.

  • Payment details: bank account number, payment method, transaction data.

3. Purposes of Processing

We use your data for the following purposes:

  • Order processing: to process, invoice, and deliver your orders.

  • Account management: to give you access to your account and order history.

  • Customer service: to handle questions, comments, or complaints.

  • Marketing & newsletters: to keep you informed about promotions, news, and offers (only if you have given your consent).

4. Legal Basis for Processing

We process your personal data only when permitted under the GDPR (General Data Protection Regulation). This may include:

  • Your consent (e.g. for marketing emails).

  • Performance of a contract (e.g. fulfilling your order).

  • Legal obligation (e.g. storing invoices for tax purposes).

  • Legitimate interest (e.g. improving our services).

5. Retention Periods

We do not keep your personal data longer than necessary for the purposes for which it was collected, unless we are legally required to retain it longer (e.g. 7 years for tax administration).

6. Sharing Personal Data with Third Parties

We only share your personal data with third parties if necessary for providing our services or to comply with legal obligations. Examples include:

  • Payment providers (e.g. Mollie, PayPal)

  • Shipping and logistics partners (e.g. PostNL, DHL, UPS)

  • Hosting and IT providers (e.g. website hosting)

  • Accounting and administration software

Where required, we enter into data processing agreements with these parties to ensure your privacy is safeguarded.

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve the functionality and performance of our website and to collect user statistics. Where legally required, we ask for your consent before placing non-essential cookies.

Types of cookies we may use:

  • Functional cookies: necessary for the webshop to function properly.

  • Analytical cookies: to measure website traffic and usage (e.g. Google Analytics).

  • Marketing cookies: to show personalized offers (only with your consent).

You can adjust your browser settings to refuse cookies. Please note that some features of the website may not work optimally if cookies are disabled.

8. Security of Personal Data

We take appropriate security measures to prevent misuse, loss, unauthorized access, and unwanted disclosure of your data. These include SSL encryption, secured storage, access restrictions, and regular backups.

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: request a copy of the data we hold about you.

  • Right of rectification: correct inaccurate or incomplete data.

  • Right to erasure (“right to be forgotten”): request deletion of your data when legally permitted.

  • Right to restriction of processing.

  • Right to data portability: receive your data in a structured, commonly used, machine-readable format.

  • Right to object: object to the processing of your data, including for direct marketing.

To exercise these rights, send a request to support@noveum.nl. We will respond within 4 weeks.

10. Complaints

If you have a complaint about how we handle your data, please contact us first at support@noveum.nl. If we cannot resolve the issue together, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy. Any updates will be published on our website. We recommend checking this policy regularly to stay informed about any changes.

This Privacy Policy was last updated on 28-08-2025.